FAQ
GENERAL QUESTIONS
At PAYAL GROUP, we stand out for our unwavering commitment to luxurious living, transparency, and timely project delivery. Our dedication to crafting homes with a royal touch and unmatched amenities sets us apart in the industry.
You can reach our customer support team through the “Contact Us” page on our website. We are also available via email and phone to address any inquiries or concerns promptly.
While PAYAL GROUP does not directly offer financial assistance, we have tie-ups with leading financial institutions that can help you with home loan options and guidance on the financial aspect of your home purchase.
To stay updated on upcoming projects in your preferred location, visit our website’s “Projects” section or subscribe to our newsletter to receive regular updates on new developments.
PAYAL GROUP adheres to strict safety protocols during construction, ensuring the well-being of our workers and customers. We prioritize safety equipment, guidelines, and compliance with building codes.
PROJECT RELATED
PAYAL GROUP offers a wide range of properties, including residential apartments, commercial spaces, and industrial parks. Each property is designed to cater to different lifestyle needs and preferences.
Yes, we offer customization options for interiors to cater to your preferences. Our team will be happy to discuss the available options and assist you in personalizing your dream home.
To explore the upcoming amenities in our ongoing projects, refer to the project-specific pages on our website or reach out to our sales team for detailed information.
You can easily schedule a site visit by filling out the “Schedule a Visit” form on our website or by contacting our sales team directly. We will be delighted to show you around our ongoing projects.
Each PAYAL GROUP project is designed with distinctive features and amenities that set it apart. For specific details, visit the individual project pages on our website or consult our sales representatives.
PROCESS RELATED
The process involves property selection, booking with a token amount, completing necessary paperwork, payment as per agreed terms, and receiving possession after successful completion.
To book a property, simply contact our sales team, who will guide you through the booking process, assist with documentation, and explain payment options.
The required documents typically include proof of identity, address, income, and PAN card. Our team will provide a checklist of necessary documents during the booking process.
The possession timeline varies depending on the project’s completion status. Our team will provide you with an estimated possession date at the time of booking.
Yes, a cooling-off period is provided after booking, during which you can cancel your booking with certain terms and conditions applied. Please refer to your agreement for details.
LEGAL & DOCUMENTATION
PAYAL GROUP conducts thorough legal checks and due diligence on all properties to ensure that they are free from any legal encumbrances or disputes.
You can verify the authenticity of project documents and approvals by requesting copies from our sales team or visiting the relevant regulatory authorities’ websites.
Registration and stamp duty charges vary based on the property’s value and location, as per government regulations. Our team will provide you with the exact charges during the booking process.
While PAYAL GROUP cannot prepare legal documents, we can provide you with the necessary information and connect you with trusted legal advisors for assistance.
As part of our due diligence process, we conduct thorough checks to ensure that the property is free from any legal disputes. You can also review the project’s legal documentation for further reassurance.
PAYMENT & FINANCIALS
We offer multiple payment options, including bank transfers, cheques, and online payment gateways. Our team will provide you with the payment schedule and options at the time of booking.
Yes, a down payment or booking amount is required to secure your chosen property. The specific amount will be communicated to you by our sales team.
At PAYAL GROUP, we maintain transparency in our pricing. There are no hidden charges, and we provide a detailed cost breakdown during the booking process.
Yes, subject to the terms and conditions of the agreement, you may be eligible for a refund if you cancel the booking before possession. Please refer to your agreement for cancellation policies.
Yes, we offer flexible installment-based payment plans to make the property purchase process convenient for our customers. Our sales team will provide you with the available payment options.
AFTER SALES SERVICES
We offer a warranty period for certain aspects of the property after possession. Additionally, we provide dedicated maintenance services to address any concerns or issues post-possession.
Our after-sales team is committed to providing support and assistance after possession, ensuring your smooth transition to your new home.
You can raise a maintenance or repair request through our customer support channels, either through our website or by contacting our dedicated customer care team.
Yes, we have a dedicated customer support team that is available to assist you with any queries or issues post-possession.
In the event of any reported defects or issues, our after-sales team will promptly address and rectify the matter as per the agreed terms and warranty policies.
